Our Business Philosophy

Cambria Group's businesses are underpinned by adherence to our "Four Pillars of Delight". These are described below. When you transact business with Cambria Vehicle Services, we are committed to ensuring we meet the standards and behaviour embedded in the Four Pillars.

Pillar 1 - Associate Delight

Members of our team are not "members of staff", "employees" or "resources" - we are ASSOCIATES. The associate is proud to be associated with our business and will be rewarded on his/her contribution to the four pillars. All associates should feel empowered and have autonomy to make decisions affecting the running of the business. Associates will feel that they can achieve all of their career aspirations with Cambria: correspondingly, Cambria will invest in its associates in order that they can achieve their full potential.

Pillar 2 - Guest Delight

All associates will be encouraged to treat all prospective and actual customers at all times in the way that they would treat a GUEST coming into our own homes. Associate empowerment is the key to achieving this goal. The organisation must be transparent and open at all times and able to empathise with a diverse guest base. Guests, whether private, corporate or public sector, should feel that they have enjoyed their experience of connecting with our associates and that they have had experiences they would wish to repeat.

Pillar 3 - Brand & Partner Delight

The Group's retail businesses aim to become the retailer of choice for all the BRANDS we represent. This imperative requires the achievement of brand vehicle and parts sales objectives, the consistent achievement of top quartile brand CSI rankings, and the development of a fully open and trusting relationship with all brand personnel.

In Cambria Vehicle Services we interact with a wide range of funding, management and other PARTNERS. Our associates commit to developing equally trusting relationships with these Partners, by which we aim to ensure our business objectives coincide.

Pillar 4 - Stakeholder Delight

Our Group's goal is to deliver delight for its STAKEHOLDERS. This means achieving all financial and non-financial criteria agreed with stakeholders, being open and transparent in all communication to ensure a trusting relationship, and providing timely and accurate information so the stakeholders understand business performance. Cambria Vehicle Services fully subscribes to these Group objectives.